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| 38. |
2017-0871 RECEIVE oral report on Metro’s NextGen Bus Study. None |
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| 39. |
2017-0768 RECEIVE AND FILE report on the Customer Care Department, the trends in customer complaints and the process for responding to complaints. None |
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| 40. |
2017-0868 RECEIVE AND FILE status report on results of 2017 Customer Satisfaction Survey. None |
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| 41. |
2017-0872 RECEIVE AND FILE status report on Metro’s rail system Wi-Fi and cellular system project. None |
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| 42. |
2017-0873 RECEIVE AND FILE status report on Metro’s bus and rail arrival countdown clocks. None |
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| 43. |
2017-0858 RECEIVE oral report on Major External Marketing Campaign from 2013 to Current. None |
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